Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website operated by Norwell Solutions LLC, a New York limited liability company with its principal office at 447 Broadway, 2nd Floor 3532, New York, NY 10013 ("Norwell Solutions," "we," "us," or "our"), and any related services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Norwell Solutions provides digital marketing services for home service businesses and contractors, including but not limited to website design, search engine optimization (SEO), review management and review funnels, automated lead follow-up and messaging services (including missed-call text-back), marketing campaigns, local listings and Google Business Profile management, paid advertising management, unified inbox and business phone services, printing services, and related consulting services. The specific scope, deliverables, fees, and timelines for any engagement will be set out in a separate written agreement or proposal between you and Norwell Solutions.

3. Use of the Website

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations;
• Attempt to gain unauthorized access to our systems or interfere with the website's operation;
• Use automated systems to scrape or copy content without our prior written consent;
• Impersonate Norwell Solutions or misrepresent your affiliation with us.

4. Intellectual Property

All content on this website — including text, graphics, logos, and design — is the property of Norwell Solutions or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission. Ownership of work product created for clients is governed by the applicable client agreement.

5. Client Responsibilities

Where you engage us for services, you agree to provide accurate information, timely feedback, and any materials reasonably required for us to perform the services. You are responsible for ensuring that any content, images, or materials you provide to us do not infringe the rights of any third party.

6. Payment

Fees for services are set out in the applicable proposal or agreement. Unless otherwise agreed in writing, invoices are due upon the terms stated on the invoice. We reserve the right to suspend services for accounts with overdue balances.

7. No Guarantees of Results

Digital marketing outcomes depend on many factors outside our control, including search engine algorithms, advertising platforms, market conditions, and competition. While we work diligently to achieve strong results, we do not guarantee specific rankings, traffic levels, lead volumes, or revenue outcomes.

8. Third-Party Services and Links

Our website and services may reference or integrate with third-party platforms (such as Google, advertising networks, or review platforms). We are not responsible for the content, policies, or practices of any third-party services. Your use of those services is governed by their own terms.

9. Limitation of Liability

To the maximum extent permitted by law, Norwell Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or in connection with your use of our website or services. To the maximum extent permitted by law, our total liability for any claim arising out of an engagement shall not exceed the amounts paid by you to us for the services giving rise to the claim in the twelve (12) months preceding the claim.

10. Disclaimer

Our website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

We may suspend or terminate your access to our website at any time for conduct that violates these Terms. Termination of client engagements is governed by the applicable client agreement.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the jurisdiction of those courts.

14. Contact Us

If you have any questions about these Terms, please contact us at hello@norwellsolutions.com or by mail at: